Refund and cancellation policy

Project Pass purchases

A Project Pass is digital access for one project and costs £49 as a one-time payment. It is not a subscription.

Before access starts

If you change your mind before we begin supplying the Project Pass, contact us at selfbuildingni@gmail.com. Your statutory cancellation rights are not affected.

Immediate access

At checkout, you can ask us to supply the Project Pass immediately. Where you give the required express consent and acknowledgement, your cancellation right for digital content may be lost once supply begins. This does not affect your legal rights if digital content is faulty, not as described or does not do what it should.

If something is wrong

Please contact us first with your sign-in email, project name and a short description of the problem. We will investigate and, where appropriate, repair the issue, restore access, replace affected digital content, or provide a price reduction or refund in line with your legal rights.

How refunds are handled

Approved refunds are returned to the original payment method through Stripe. We do not charge a refund fee. If you are entitled to a refund under consumer law, it will be handled without undue delay.

How to contact us

Email selfbuildingni@gmail.com. Include the email address used for Budg-IT and your Stripe receipt or payment date if available. Do not email card numbers or other sensitive payment details.

Nothing in this policy limits your statutory consumer rights.